Not-so-Royal Welcome Bonuses
The premise of royalty and royal treatment at Casinsi falls into the water somewhat when you realise that the value of the welcome bonus offered at the casino is quite limited. Not only are the maximum bonus values capped, but the wagering requirements and other restrictions make the bonus worth much less than you would expect from a casino with such big claims.
Aside from the welcome bonus, Casinsi does not offer much in terms of promotions barring the so-called Exclusive Club, which is reserved for the most loyal of players. The club is supposed to give players the royal treatment they deserve, but this is in fact just a path to some more bonuses with restrictive terms and limited value. The fact remains that all online casinos frequently augment their promotional offers, so we do suggest checking back from time to time. Who knows, you may find an occasional new promotion at Casinsi with more favourable terms.
Players must be 18 years old and above. Terms and conditions apply to all bonuses. Play responsibly.
It’s All About the Slots
For the most part, Casinsi is a video slots site with little offered in any other area. The slots library is somewhat extensive, with titles by Microgaming, NetEnt, NeoGames and Amaya in the mix. Some of the most popular titles that players may want to check out at Casinsi include Exotic Cats, Gold Rush, Spinata Grande, Piggy Riches and Poltava. Along with these, plenty of new titles like Berry Burst and Witchcraft Academy can also be found, among the several hundred other slots to pick from.
Moving away from slots, Casinsi really doesn’t have much else happening. The library of casino games is limited to only about a dozen games, mainly roulette and blackjack. The live casino platform powered by Evolution Gaming offers several of the most popular titles, just to satisfy the curiosity of occasional players looking to play table games at Casinsi.
To finish things off, a few dozen scratch card games such as Hit the Bank, Spy Comics and Sudoku Panda are also available for players looking for instant wins. The general impression of the games library at Casinsi is less than satisfying, as the casino simply leaves us wanting so much more in terms of table games and other types of casino games that don’t fall under the slots category.
Load It Up on Your Mobile
While the casino does lack a few things, mobile availability is not one of them. In fact, players can load up the Casinsi website straight from their mobile browsers on Android phones, iPads and iPhones to start playing games after the quick and painless registration process.
However, much like the desktop version, mobile Casinsi looks very outdated and completely stands out from what players are used to from the more modern casino platforms. The lack of graphics and animations does make Casinsi run somewhat smoother on mobile devices, which is a point in their favour. Games at Casinsi mobile run fast and do not crash nearly as much as they do with some competitors, making Casinsi a usable but mundane mobile casino to play at.
Lacking in the Support Department
Despite claiming that they believe in C.A.R.E (customers are really everything), Casinsi staff are only available for live chat seven hours a day. Even emails only get answered 17 hours a day, leaving a daily window of seven hours with absolutely no customer support.
The Casinsi site is available in English, German, Swedish, Norwegian and Finnish. However, playing on a translated version of the site does not mean you will get the support you deserve in any language other than English. The casino does not provide any sort of phone line players can call, making the seven hours of live chat the only way to directly talk to someone from the company. What it does have is some presence on Facebook and Twitter as well as Snapchat, which hardly seems like a fit method of communication of any kind.
Slow Cashouts in Several Currencies
Banking is another department where Casinsi could greatly improve its service, especially when it comes to speed. In terms of payment methods, Casinsi has a decent list of them, with the likes of Mastercard, Visa, Skrill, NETELLER, Trustly, ecoPayz, paysafecard and EntroPay all available for deposits, along with several others.
The casino accepts deposits in EUR, GBP, USD, CAD, SEK and NOK, but the real trouble starts when a player decides to cash out. While we do not doubt that Casinsi pays its customers, the speed at which it does is not really satisfactory. E-wallet payments are processed in three days, and banking withdrawals can take up to a full week. Compared to many competitors that process e-wallet cashouts within the hour, Casinsi simply fails the speed test by miles.
The only good thing about banking at Casinsi is that the casino is well regulated. Players are protected from any attempts of fraud or theft as Casinsi does appear to be working on the up and up. Yet, until the speed of cashouts is improved, the banking department will remain second-tier.
Outdated, Slow and Less Than Impressive
Casinsi has all the potential it needs to become a solid online casino, yet at this time there are many things the operator lacks. Despite having gaming licences from the MGA and UKGC, it appears to do the bare minimum to keep players happy – and that simply does not cut it.
The site’s outdated design is one of its greatest and most obvious problems. This mixed with limited bonuses, a slow banking department, and unimpressive customer support paints the picture of a casino from the past. With so many spectacular online casinos popping up, Casinsi is going to need to do a lot more to become a respected name in the online casino industry. Adding more games, making the site more interactive, and paying more attention to the needs of the players would be a good start.
Until these things are sorted out, the best thing you can do is look for alternatives and play at one of the many competitor sites where the issues Casinsi is currently experiencing have already been dealt with. With a little luck, Casinsi will make things happen in the future, turning its operation into a more player-friendly environment where customers will truly feel like royalty.
