Club Player is another site which likes to offer daily offers to its customers but frustratingly it only displays the current daily offer in the offers page. Experienced punters may be confounded by this lack of up front clarity about each of the daily offers. When you’re shopping around for a new online casino these details can make the difference.
Unique Banking
Club Player has some specific and unique rules regarding the deposit and withdrawal of money, so is well worth your while establishing exactly what these are. If you are a new customer and you wish to process transactions using your credit card you must complete a credit card agreement form. The accounts department at the casino will not process withdrawals for any customer without this completed form.
Presumably with a view to reassure punters, the company promises to examine any cases where a credit card is charged mistakenly or without the permission of the card holder. Club Player say that credit card payment errors can happen anytime, which a lot less comforting than they seem to think it is. If errors happened rarely if ever that would be a lot better. In any case the company accepts the following payment methods: Visa, Mastercard, Neteller and Bitcoin.
When it comes to withdrawals, it is possible to take money out using a cash deposit, Neteller, cheque, Click2Pay or Wire Transfer. The site states that different methods of payment have different withdrawal fees attached to them but doesn’t go into to the exact details of what these withdrawal fees are. Again, this is another area of the site where transparency could be improved. It is disappointing to see that with all the competition online casinos have right now that some of them are still unable to offer precise and clear cut details on exactly what their payment fees and withdrawal times are.
Club Player allows gamblers to withdraw a maximum of $2,000 a week, but VIP players can withdraw more. The site finally says they’re unable to give exact dates when payments will be made due to issues in the online gambling community. It is unclear exactly what this meant by this statement or what the issues are and so this puzzling assertion only serves to further confuse, baffle and worry.
Club Player Conclusion
Club Player is a very nice looking online casino supported by the excellent titles that Realtime Gaming have to offer. First impressions of Club Player are very positive and the 450% signup bonus certainly looks appealing, but on closer inspection it is difficult to completely ascertain what this offer is or what it entails. That confusion manifests itself again in several areas of the site, and although these mistakes may be the product of oversight rather than of a genuine intention to mislead it doesn’t boost confidence for punters who are looking to shop around for a new casino.
The problem rears its head once more on the banking page with oblique references to problems in the gambling industry and a reluctance of the firm to give specifics about when cashouts will be paid helping to further eroding trust. The Virtual Casino group are a company who have made recent efforts to improve customer service and payout speeds but the coyness of Club Player doesn’t bolster that confidence and instead undermines it. For this reason only it is hard to truly recommend Club Player at this moment in time.
