Get Rewarded for Your Gameplay
The rewards don’t stop with the initial welcome bonus, as Money Reels has a double cashback scheme for new players. All new players automatically get a minimum cashback during their first month of gameplay. Daily cashbacks are also available after the first month, although you would need to be at least at the Expert level to benefit from this. The highest daily cashback percentage is obviously for the Legend VIP level.
The casino also offers a trophy scheme spread on different levels. Unlock five trophies in order to move up one level and spin the Mega Reel. The higher the level, the better the quality of the Mega Reel. Once again, the excitement is a bit short-lived thanks to the high wagering requirements that don’t make it particularly worth it.
Let’s Spin Those Reels
As the casino’s name strongly indicates, Money Reels is reely (see what we did there?) all about slots. The site offers around 500 slots from the top providers in the industry, including Microgaming, Yggdrasil, and NextGen. This should keep slot lovers happy. There are also a few other game types thrown in, like variations of bingo, plus jackpot games like Microgaming’s Mega Moolah. On the other hand, if the absence of live casino is a deal breaker for you, it’s time to swipe left on this one, because live casino is non-existent on Money Reels.
We’re happy with the large number of games available, but the game filter leaves much to be desired, so navigating these games can be a bit of a headache. A filter by provider would have been super useful, for example. Interestingly, Money Reels contains a lengthy game description on practically all the games, which helps you see if the game is right for you before playing. In fact, this site is quite heavy on text, because it also has a blog featuring top games, etc. You might want to check it out, although it’s not the most inspired content you’ll find.
All About the Money
Let’s face it, after all that effort to meet the high wagering requirements, you’ll be looking forward to getting real money in your account – so payment options are super important. The range of options at Money Reels is decent. Card users can rest assured that the option is available, and there’s also the ever-popular PayPal available. With this casino being primarily focused on UK players, the only currency available is GBP – which is somewhat limiting. Moreover, withdrawals below a specific amount can incur a charge, which is a bit extra in our opinion.
Our least favourite discovery, however, is that withdrawals have a pending period of up to 72 hours during which you can reverse the withdrawal. That’s quite a long pending period for withdrawals, especially when you combine it with a further one to three days to see the money deposited in your account. On the plus side, it’s nice to see that you can set deposit limits without the need to contact customer support, which is common practice at other casinos we’ve reviewed.
Where’s Help When You Need It?
When are you most likely to take a slot for a spin? Probably in the evenings, when you can chill after a hard day at work. Weekends are also a great time to enjoy some fun on the reels. Well, if you intend to make use of this site during these times, don’t bank on getting any help with encountered issues.
This is because customer support operates between 9.30am and 6pm, Monday to Friday, excluding bank/public holidays. And those hours seem to be only for the email option, because shockingly, live chat is only available between 2pm and 6pm. That’s only four hours a day during weekdays. To make matters worse, when we tried to get in contact during those four hours, we received a notification saying that ‘live chat is undergoing maintenance’. Granted, there’s a detailed FAQ page that covers basic questions, but we really expect customer support at a decent casino to be available 24/7.
Check It Out on Mobile
Money Reels keeps practicality in mind by providing a good mobile site that is fast to load. Navigation is easy and everything you need is a couple of clicks away, although we would have liked to see an icon for customer support. Then again, when you only have live chat four hours a day, I guess you don’t want that to be immediately obvious. The site does recommend you to try and use Google Chrome if possible, so keep that in mind if you experience problems while using other browsers.
What’s the Verdict?
For slot fans out there, Money Reels can provide the game selection and security you need for a pleasant gaming experience. It’s also good that Money Reels performs so well on mobile. Having said that, there are plenty of limitations that drops MoneyReel’s overall rating. Customer support availability is the equivalent of trying to find snow in summer, and withdrawal times are too long. The high wagering requirements mean that the site’s promotions and bonuses are more suited for high rollers instead of the casual player. Let’s just say that it might be named Money Reels, but it won’t be our money on those reels.
