Norsk Tipping, Norway’s sole gambling operator, is under scrutiny for an issue with its iOS app that prevented users from self-excluding. It is facing a fine of €3.1m ($3.2m) as a result of the “technical failure” that occurred in January 2024 and that it only became aware of in May, at which time it instantly resolved the fault.
self-reported the situation to the Norwegian Gambling Authority (NGA)
The following month, the company self-reported the situation to the Norwegian Gambling Authority (NGA), handing over all relevant information. The regulator sees this as a serious matter because Norsk Tipping is the country’s exclusive gambling operator and has an obligation to protect people who are struggling to control their gambling.
In determining the size of the fine, the NGA took into account the length of time the issue was active, the extent of the breach, and the lack of a system in place to raise the issue earlier.
The €3.1m ($3.2m) proposed penalty is about 0.35% of last year’s turnover. Norsk Tipping was also in hot water in 2024 for mistakenly paying out an extra NOK 25m ($2.2m) on a popular online slot game, which led to a NOK 4.5m ($405,263) fine.
