Caliente Casino Review

It’s time to grab your sombreros and drink those tequilas and head to sunny Mexican online casino known as Caliente.

Sharing its title with a tiny village located approximately 120 miles north of Las Vegas, it’s only appropriate that this site is popular with casino players from all over the globe – including Europe.

The site is owned by Group Caliente, who’s only other platform the company runs is the Caliente Sport betting website that can also be accessed via the same platform. As a result, the parent company have clearly spent a lot of time and effort into making an online casino that is well planned out and full of great player benefits. Due to this effort, there’s no question that they have created an online casino is sizzling with superb benefits and great games.

No Spain, No Gain

Unfortunately due to the nature of the website being a Mexican one, the site is only available in Spanish. Of course, most internet browsers cater for translation services, but this can be both a time consuming and annoying process for players to have to deal with every time they visit the Caliente Casino.

As stated, the website is partnered with sports betting site, therefore casino players can combine their loves for slots or table games and a range of pre-match and in-play sports betting markets. Add the fact members can skip the virtual casino and enjoy the reality of live casino on the site anytime of the day – there is plenty for punters to get their teeth into on the Caliente casino.

With the website being Mexican and the parent company based in the central Americas country – it makes sense that the site is licensed by the Mexican government. A country that has banned online gambling for its inhabitants, it is however quickly becoming a major player in the licencing industry due to the fact that more and more sites are choosing to base themselves in Mexico. Players should always be cautious with the site, due to Mexico far from being a hub for online casino licenses.

Launched in 2014, Caliente Casino has a reputation for being the best Mexican place for casino enthusiasts to enjoy online casino. Looking at the overall package of great games, great promotions and great customer service – it’s easy to see why.

Those looking to enjoy the website on the go can do so via their android or smartphone devices. This is done on a service that is fast, simple and with clear graphics.

The overall package of the Caliente Casino is wonderful, including its portfolio of games…

Huge Selection on Offer

With such a huge selection of games for players to choose from enjoying, it’s extremely helpful that they have created categories positioned along the left hand side to divide the games into categories.

Those who visit the slots tab on site will see games divided into the following genres: More popular, exclusive, everybody, new, super slots, movies & TV, superheroes, adventure, fantasy, sports, pleasure, nature, classics and progressive jackpots.

The most popular slots on the site at the time of writing are Frankie Dettori’s Magic Seven, Gladiator Jackpot, Great Blue and iron Man 3. All of these titles boast sensational graphics and in-play functions that are sure to excite and thrill. It’s no surprise they sit high in the leader board of how popular they’re with players.

As is common with most casino websites, players’ favourites are the progressive jackpots – like Gladiator Jackpot – where a huge prize fund can often be won. Caliente has plenty of these to choose from, ideal for those chasing the dream of never having to work again! We’ll have some of that…

Located under the games tab are links to the live casino section of the site, as well as virtual table games including blackjack and roulette. With such a huge selection for players to choose from – visitors to the site can be forgiven for being over-whelmed with the choice.

However, Caliente Casino has given a traditionally warm Mexican welcome for visitors to the site from Europe. Not that casino player’s care too much about their welcome, the selection of games is outstanding on Caliente. That is the bottom line and that is a reason why it has plenty to offer, the superb promotions help in that factor too.

Peso Promotions

It’s important that the majority of the promotions are described in the Mexican currency of Peso. However, there are serious flaws in the terms and conditions of these promotions.

For example, the welcome bonus states players can get 50% bonus on their first deposit, however some players won’t be eligible for this offer purely because of the currency and the location they are situated in.

This is proven to be specifically the case for players based in the United Kingdom, Gibraltar and the Isle of Man. For mainland, European countries, this restriction doesn’t seem to be the case and as such these nationalities are eligible for the welcome bonus.

However, the rather strange and unethical decision to provide a lack of promotions for certain countries even though they are legal to register with them is very confusing.

Banking on Offer

The payment options, much like the promotions offered on the Caliente casino are rather frustrating. In terms of the deposit options, there are plenty of ways for players to utilise.

Credit and debit cards are allowed as well as paysafecard – with other means including bank transfer and Skrill to be added soon. But the only currency both deposit and withdrawals are allowed to happen in is Mexican peso. This could trigger a fee for those using certain banking methods that charge foreign payments.

Adding to the bad news, the banking options for withdrawing winnings are currently restricted to bank transfers. These take 1-3 days to be completed, but the lack of choice is still a concern. The banking options on Caliente Casino could improve. Let’s hope this changes soon.

Contacting Customer Support

Discovering the information needed to learn how to contact the Caliente casino customer service team can easily done by clicking the green help button located on the right hand side of the screen. This will open up a pop up message offering information on the four different ways of contacting the agents: live chat, phone call, email and post.

Luckily, the live chat is monitored 24/7, so there will always be an agent waiting to help resolve any issues players might have – no matter if they’re blurry eyed.

Failing to Fulfil Their Potential

Caliente casino offers a superb package of games, wonderful promotions and a sensational support network.

Despite all this good news, it’s rather strange policy of restricting offers based on the country of the player is rather controversial to put it politely. The poor payment options too means the Caliente casino fails to fulfil its potential, as otherwise, there’s no question this would be a great place for members to enjoy online casino with. Sadly, there are too many strange decisions made.