Wonderland Casino Review

Fall down the rabbit hole with this Alice in Wonderland themed casino website powered by the EveryMatrix software platform. Despite the slightly unnerving banner picture which depicts a dark and disturbing fairground and a somewhat dodgy looking white rabbit character, the casino does offer some pleasant entertainment with a vast range of slot machines from across the software spectrum. In fact, players can enjoy hundreds of different gambling games from the likes of Microgaming, NetEnt, BetSoft, and many more exciting game-makers. And to help new players try out these games, the casino offers a 100% first deposit bonus up to €500 and 10 free spins.

So, everything seems to be in order as far as matters of fun go, but what about the important issues of customer support, banking and reputation? Well, the casino makes it easy for players from all over the world to make deposits and withdrawals thanks to a wide range of currency options. What's more, the website is available in a variety of languages such as English, Swedish, Polish, Spanish and German. That said, this relatively young casino does appear to have had a few teething problems, leaving a few customers unhappy.

EveryMatrix Casino

EveryMatrix is the company behind this online casino brand, which puts the website alongside some other renowned casinos from the same company such as Buck and Butler Casino, Jackpot Palace Casino and KingPlayer Casino. Wonderland Casino was launched in 2015, making it a fairly new name in the industry, but it would seem that the reputation of EveryMatrix preceded it and plenty of players have tried it out since opening time. So, what's the consensus?

Well, unfortunately, it's not been smooth waters for Wonderland, because a large number of punters have voiced complaints regarding technical issues with games, failed deposits and a poor level of customer service. Indeed, these things can happen, especially with new casinos operations such as this and the casino has been keen to respond to unsatisfied players to apologise for any errors and glitches that have occurred. But still, it's not exactly a good indication of things to come to have some many problems within the first year of service.

Nonetheless, the casino is fully licensed by the Malta Gaming Authority, meaning that the service is accountable to the gambling laws and regulations as stipulated by that jurisdiction. The website also claims that the games have been tested for fairness by eCOGRA, but there is no certificate provided to prove this.

Difficult to Get in Touch

Much of the frustration shown by dissatisfied patrons of Wonderland Casino stems from not being able to communicate effectively with the casino directly. And that is down to the fact that the website's live chat portal is only open from 10am to 6pm CET, which is a fairly short window of opportunity considering that this falls within standard working hours for European based bettors.

There is an email support system should players need to contact the casino outside of the live chat opening hours. However, responses from this option could take up to 24 hours.

Huge Range of Slots

Wonderland Casino implores potential punters to follow the white rabbit a-la Lewis Carroll's famous story, Alice's Adventures in Wonderland. Even though the white rabbit at this casino does look a bit creepy, players will certainly find a wonderland of slot machines if they go down the rabbit hole. There are over 600 games listed in casino's lobby, presenting an assortment of entertaining spinning themes from some top software developers such as Microgaming, NetEnt, Betsoft and 1X2 Gaming. Therefore, players will be able to enjoy all sorts of popular slot machines with top-notch graphics and exciting narrative based themes such as The True Sheriff, Tomb Raider and Thor: Storm Lord. There are even some 3-offerings from 1X2 gaming such as Santa 3x3, Fruity 3x3 and Jackpot 3x3. Meanwhile, Microgaming and Betsoft supply a range or progressive jackpot slots such as Mega Moolah and Slots Angels.

As well as all of those popular slot machines, spinning enthusiasts will be able to find many slot machines that they might never have come across before. For example, World Match software offers up some interesting 5-reel slot titles such as NYC Real Estate, Burlesque and Gentleman Thief while there are also some games from the Odobo software platform such as KGB Bears, Light Racers, and Monster Mash.

A Different Kind of Fix

If you somehow can't manage to settle on a slot machine from the hundreds of games on offer at Wonderland Casino, then perhaps you might be able to find something in the “Table Games” lobby. This section of the website includes card games from Pontoon to 21 Burn Blackjack with a number of roulette wheels and video pokers too. Players can also play backgammon, yatzy (yahtzee) and darts in the “Other Games” menu.

International Banking

There are absolutely loads of currencies available for players to use at Wonderland Casino. To be honest, we hadn't even heard of some of the options available in drop-down box in the registration form. There are 27 currencies in total including the usual options of US Dollars, Great British Pounds and Euros, but just to give you a flavour of the extent of variety, players can set their accounts to process transactions in Venezuelan Bolivar Fuente, Georgian Lari, Nigerian Naira, South Korean Won and Israeli Shekel.

As for the payment methods, limits and time frames, it really depends on the country and currency of the bettor. However, here is a general overview for players using US Dollars:

Unfortunately, this casino only provides information about withdrawal times once players can created an account. The casino does state, however, that withdrawals may take up to 12 hours to be processed and that some methods may incur a fee.

Free Funds and Free Spins

New players will be able to claim a first deposit bonus of 100% up to a maximum value of €500 ($560) as well as 10 free spins which can be used to play the NetEnt slot machine, Koi Princess. Naturally, there are some wagering requirements which ask players to playthrough the combined sum of the deposit and bonus by 40x – which will require a hefty number of bets if players want to withdraw any direct winnings from the bonus. However, the roll over requirements for the free spins is somewhat less demanding since any winnings will only have to be wagered 3x.

Take the Wonderland with You

Players can continue to pursue that white rabbit with Wonderland Casino, no matter where they are in the world – as long as they don't actually fall down a rabbit hole and lose their data connection. This casino's games lobby is mobile optimised for Android and iOS devices, offering a range of slot machines and other games by BetSoft, Leander and more.

Worth going down the rabbit hole?

In many respects, Wonderland is a very impressive casino product which offers a vastly varied service to ensure that players of all spinning tastes and nationalities can enjoy the gambling action. There are hundreds of popular and not-so-popular games to try out, and you can make a deposit in all sorts of far flung world currencies. However, players may be put off by the fact that they casino has garnered a reputation for technical issues and bad customer service – let's just hope that those were teething issues and that they casino can iron out such issues.