BetFlag Casino Review

BetFlag is an Italian casino and sportsbook that launched in 2009. Holding an Italian gaming license, it’s clear that the site isn’t available to the outside world – it's currently dedicated to Italian players only. Considering the fact of how tough it is to get licensed by the highest licensing body in Italy and how closed the market is, it’s no wonder that this casino isn’t that well known outside of Europe.

BetFlag was launched in 2009 and it seems like it never did care much for evolution. Enter the site and you’ll instantly feel like you’ve been transported back in time. The theme looks a decade old and there’s a lot of info crammed into it, making it a bit of an eye-sore. We’ve seen worse designs, but BetFlag Casino needs an immediate makeover.

Additionally, the casino is only available in Italian, so if you’re living outside this European country, you won’t have much luck with the games or sports odds. On the other hand, it does offer a unique mix of sports betting and a casino games, making BetFlag an original casino in the crowded market. 

With a variety of slots and casino games as well as several sports to bet on, BetFlag should satisfy every punter’s needs. But, does it have that special punch that will knock new players out?

Promotions Galore!

Your first experience with BetFlag will surely be a positive one thanks to the welcome bonus and tons of promotions. The casino offers different welcome bonuses for different games, and they all look pretty solid to us. If you’re a sports punter, you should take advantage of the sports welcome bonus, while poker players can enjoy a nice deposit boost when they sign-up.

Additionally, BetFlag has many promotions neatly separated into special tabs, offering plenty of prizes no matter if you’re there for the casino or the sportsbook.

Full terms and conditions apply to all bonuses. Players 18 years old and above only. Play responsibly.

No VIP Club

Instead of rewarding their most loyal customers for their playing time and money spent in the casino, BetFlag is treading on dangerous ground by not offering a VIP club. It’s a shame, as these clubs offer enticing prizes that may come in the form of extra credits or exciting gifts. 

If the team behind the Italian casino is looking to make waves in the gambling industry, a VIP club is a must. They’ve nailed down the promotions sector, so setting up a nice VIP club shouldn’t be a problem.

A Solid Casino Games Catalog

No one really expects an operator called BetFlag to have a solid collection of games in their casino, but the Italian casino has actually done a great job of adding quite a few games in their casino and live casino areas. Coming from the likes of Microgaming, NetEnt, and WorldMatch, you can expect excellent slots and casino games as well as more than a few live dealer games from the industry’s leading studio – Evolution Gaming.

Of course, the central part of BetFlag is dedicated to sports betting. If you’re a sports fan, you’ll have plenty of options at your disposal. You can place your bets on football, horse races, basketball, baseball, alpine skiing, snooker, and a variety of other sports and hundreds of enticing markets. The sports collection is not as extensive as what the competition offers, but for a casino that doubles as a sportsbook, it’s not bad at all.

The casino section is dominated by slots, provided by some of the biggest names in the industry. You can filter the games by provider from the list on the left if you have a favorite game studio – we know we do. There’s a range of classic 3 and 5 reel slots and more than a few modern titles as well. BetSoft’s Alkemor Tower is one of the highlighted slots at the site – it's a magical slot with 243 ways to win that will surely satisfy the gamer in you.

If you’re looking for something more popular and modern, Capecod has done a great job with the 3D Klondike Fever slot, where you’ll dig to get all the Canadian gold possible. There are also other great slots such as Immortal Romance, Troll Hunters, Blood Suckers, and Starburst, so you definitely won’t be bored at BetFlag. Additionally, BetFlag offers several great jackpot slots from world-renowned game designer World Match, which is quite a rare and great addition.

Now for the casino games – although the collection is not that big compared to other casinos, it’s still enough to keep you playing for some time. There are variants of blackjack, poker, and roulette, as well as live dealer versions of these games provided by Evolution Gaming, Lucky Streak, and Medialive. If you’re into live casino games, you definitely won’t be disappointed by BetFlag’s offer.

Overall, it’s a nice collection of games, but still far from best online casinos on the market. There are many great operators and games missing, so for experienced casino players, BetFlag’s catalog will be a hit and miss.

Mobile Betting and Casino

Besides being available on mobile platforms, BetFlag has apps developed for Android and iOS which improve the overall experience. Simply sideload them onto your phone and install the apps to play your favorite games and start betting on the go.

Unspectacular Banking Options

When it comes to deposit methods, BetFlag has decided to play it safe. Aside from MasterCard and Visa and some popular e-wallets such as Skrill and Neteller, the only other method is rapid bank transfer, which allows fast bank deposits for selected banks (UniCredit Banca, Banca Popolare di Milano, etc.).

Withdrawals are issued only on the method used for depositing. The good news is that BetFlag has recently launched a new feature called Immediate Withdrawal which is available for e-wallets and standard debit and credit cards. With it, the transaction is almost instant, but in order for the feature to be enabled, players need to have their mobile number validated before completing a few more steps. The maximum number of instant withdrawals is 4 per day and €500 per transaction.

We couldn't find more info on the minimum and maximum betting limits other than the fact that the site retains the right to change the deposit and withdrawal limits without previous notice. 

Solid Customer Support Options

BetFlag has put in a lot of effort in customer support. Besides the pretty extensive FAQ section which covers all areas of the site and provides answers to common questions, you can contact the casino on a toll-free phone number, e-mail, and live chat. The only problem with the customer support is that it’s available every day between 9:00 AM and 9:00 PM – outside of these hours, you can do nothing but wait to get your answer.

Limited customer support hours are problematic for many players, so consult the FAQ page first before trying out the other options. 

Is It a Solid Casino?

The answer to this question is both a yes and a no. First and foremost, we can’t call BetFlag a casino – it's more of a hybrid between a sportsbook and a casino. However, even with sports being its priority, it has a solid collection of virtual and live games that make it as real as a casino gets. 

It has its fair share of problems – from the website design, and overall look and feel, to the omission of key game studios and only the Italian language as an option, we can’t really give BetFlag our seal of approval. If it wants to test international waters, it’ll have to open up to the world, and until it acquires a new license, that won’t happen.