GrandWild Casino Review

GrandWild is a newbie online gambling site having opened its door only this year. Operated by HighWeb Ventures, this online casino promises to deliver the magic of the world’s best casinos to its players. Having obtained its license to operate from Curacao, players are assured of a fair gambling experience as all games are tested by renowned games auditor, iTech Labs. Plus, it uses 256-bit encryption to protect the sensitive information of the players.

Consistent all throughout the site is the cowboy theme. The cowboy vibe is evident in the graphics used by GrandWild. The home page has the image of a cowboy holding a gun and a background of the desert on its home page while the other pages have cowboys, too with the desert as background pictures. It is unclear though how this theme helps in delivering GrandWild’s promise of replicating the excitement found in the land-based casino as the theme doesn’t capture the vibrancy of the casinos.

Navigation Issues at GrandWild

While GrandWild Casino pay careful attention on sticking to the theme, it however fails to give the same careful attention to the contents of its site. A player trying to navigate its site will have a hard time finding information he or she needs.

For one, the Frequently Asked Questions is well hidden. Most online gambling sites have the FAQ section in its menus either in the menu options on top of the page or at the bottom. GrandWild’s FAQ is found under the support page at the lower half of the page. Plus, the questions on the FAQs failed to include the frequently asked question: how do I make my deposits.

Players browsing through this section will know the limitations of withdrawing their winnings, but won’t obtain any information on how to pay. They will only know about the payment method options when they scroll down at the bottom of any page where the logos of the various payment methods available are found.

Additionally, players are also left wondering about the money bonus deposit mechanics as the information provided are incomplete.

Enticing Bonuses: Free Spins and Money Bonus Deposits

GrandWild does know how to attract players to sign-up with its generous sign-up bonuses. For just merely signing-up, players are given 50 free spins. For a minimum deposit of €20, new players receive free 200 spins and an additional 25 spins for the next four consecutive days. New players can take advantage of the bonus scheme for desktops and mobile devices. Plus, they will see their initial deposits triple with the 300% bonus.

Getting the free spins, however is not automatic. Players have to contact the support to request for the spins. Only players from Australia, Sweden, Norway, Finland Germany, Canada, Ireland New Zealand Austria, Switzerland, Malta, Czech Republic, Croatia, Slovakia are allowed to take advantage of this bonus.

GrandWild’s 300% bonus is a generous amount compared to the bonus offerings of other online gambling sites that only provide a 100% deposit bonus. However, it is unclear if GrandWild has a cap on the deposit amount that will be tripled with the money bonus. Even the Terms and Conditions section of the bonus offering does not provide information on whether there is a maximum amount where the 300% will be applied.

Existing players are also given free spins and money bonus offers of 300% when they reload.

Many Choices Available for Games and Making Deposits

GrandWild’s main advantage is its number of games offered. Players can choose from over 1000 games powered either by NetEnt and Microgaming. It has an impressive list of slots games—more than 400 games available, as well as table and card games of over 400 games. Video Poker aficionados, however are in for a disappointment since the site has few of them in its menu. The site also offers arcade games, but they are too few, less than 10 arcade games to be exact.

GrandWild has ensured that depositing money is almost hassle-free and that players are able to enjoy the games at their convenience. Games are available in desktops, tablets and mobile phones. Plus, there are various ways to deposit the money into one’s account.

Deposits can be made through Visa, MasterCard, Suomen Verkkomaksut Oy, Neteller, Paysafe card, Trustly, Qiwi Wallet, Multi Banco and bank transfers. Clearly, GrandWild wants to make it easy for players to start enjoying their games.

Lack of Choices in Withdrawals and Customer Support

Players may have plenty of choices in making deposits to their accounts, but the same cannot be said about withdrawing of winnings. Unfortunately, withdrawals can only be made through Skrill, Neteller and bank transfers.

Players may also have to wait to receive customer support services since GrandWild does not offer 24/7 service to its clients. Players can either email for their concerns or chat live with an agent.

However, the live chat option is only available from Mondays to Fridays. Players who are in need of help during the weekends will have to wait. Unfortunately, players cannot reach the support team via calls as this option is not available. GrandWild seemed to have scrimped on its customer service support and is not at part with other online gambling sites that provide 24/7 customer services either by phone and live chat.

Needs Improvement

GrandWild Casino has one of the highest numbers of games available for its clients. It is no easy feat to provide players with more than 1,000 games, and the site has succeeded in doing this by engaging the services of the two top game providers: Microgaming and NetEnt.

There are more than 400 slots games to choose from and another 400 card and table games available. Plus, players are also given many options in making their deposits since they can pay using Visa, MasterCard, Suomen Verkkomaksut Oy, Neteller, Paysafe card, Trustly, Qiwi Wallet, Multi Banco and bank transfers. The same cannot be said about the options available in withdrawing one’s winnings. Unfortunately, there are very few choices provided to clients for withdrawals: Skrill, Neteller and bank transfers.

Customer support, too, is far from impressive. Players who are encountering problems or wish to speak immediately to an agent during the weekends will have to wait until Monday for the live chat. There is no option to speak to an agent via the phone either.

Aside from the lack of immediate customer support, players, especially new ones may have a hard time finding the information they need from the website. For one, the Frequently Asked Questions doesn’t have a special place in the site, as opposed to the FAQs of other online casinos that are easily visible in any page by being part of the menu. Instead, GrandWild Casino opted to place this part under the support page. It has even forgotten to include one of the FAQs: How do I deposit? Players will need to be browse around the site further to figure out the answer or get the answer after they have signed-up.

In short? Not bad, but it could definitely do better.